An easy -- affordable software tool for managing your Centrex call center!!



QSD from Smart Telecom is a turn-key automatic call distributor (ACD) performance reporting solution, built specifically for smaller call centers and help desks of between 2 and 15 agents.

The QSD Help Desk enables smaller contact centers (of less than 15 agents) to manage their help desks and centers more effectively, thereby improving both customer service and use of resources.

Specifically designed for the small contact center, QSD- was developed by working closely with an active call center. It is user-friendly software that provides your small contact center with real-time display and historical reporting to aid in the management of your center’s performance. It is a truly innovative solution for small contact centers, providing simple tools without all of the issues of hardware, lengthy installation, training and ongoing upgrades and support of alternative options.

Scalable from 2 to 4 queues and 5 to 15 seats, QSD Help Desk enables you to optimize customer service levels and more effectively plan agent staffing requirements. QSD-Help Desk is currently enabled for Nortel Centrex DMS 100 and Nortel Meridian 1. Applications for other telephone switch platforms are under development, including Nortel BCM, Nortel Symposium, Avaya, Mitel and Centrex UCD.

QSD is up and running in minutes. No down time for the call center and no complicated, expensive or time-consuming hardware installations.

Experience increased productivity and improved customer service.