From as little as an hour, depending on the contact center platform and the number of agents.

How does QSD enable you to handle demanding call volume?

By providing your contact center supervisor and agents with a real-time view of key performance indicators. The supervisor sets thresholds that define how QSD will flag queues and agent performance issues before they affect customer service.

What does QSD include?

This is a bundled solution. It includes all of the software and hardware you need to begin taking advantage of real-time and historical performance reporting of your call center.

Each system includes QSD Supervisor, QSD Hardware Interface, QSD Logger and QSD Historical Reports to be installed on Supervisor's PC workstations, QSD virtual wallboards on agent desktop.

What options are available for QSD?

LED wallboards may be added with direct cable or IP-enabled network connectivity. Display options include 19, 25 or 32 characers.

What support is provided?

Annual support agreements are available. Regular hours for support calls are 8:30 AM to 5:00 pm PST.