IP BASED REAL-TIME ACD QUEUE STATUS AND TEXT MESSAGES ON AGENT & MANAGER DESKTOPS qsdosdvwp Centrex & Meridian 1 Nortel BCM & Symposium CallCenterStore, Inc., div. PTel, Inc. P.O. Box 471. Monterey, CA. 93942 USA Phone: 831-647-7001 Fax: 831-657-9850